Shipping policy
Do you offer in-store pickup?
Yes! All physical items are eligible for in-store pickup in our Perth studio shop. We’re located inside The Plant Playground at 1/11 Guthrie St in Osborne Park, WA. Once an online order has been placed, you will be notified via email when your order is ready for pick-up! Collection is available typically between 2-4 business days during Plant Playground trading hours only.
When will my order ship?
Please allow 3-5 business days for shipping or in-store pickup. Many pieces are made-to-order in our studio by our small team so we thank you so very much for your support and patience!
Do The Lovers offer express shipping?
We do not currently offer express shipping at the moment. If you’re looking for fast-pick up and located in Perth we recommend selecting in-store pickup! We also offer e-gift cards that can be used at any permanent jewellery or in-person appointment and are sent instantly!
Do you ship on public holidays?
We do not currently ship orders on public holidays.